Terms and conditions of sale

Scope of work and orders

DPE d’OC carries out the property inspections set out in the quote and work order, which specify the property address, lots, ancillary spaces, agreed checks and any limitations. Pre-works surveys differ from inspections for property sales or lettings.

An order is made by signing the work order after receiving the applicable terms. Submitting the website form asks us to get in touch and does not commit you to placing an order.

Prices, payment and appointments

The quote states the total price including taxes, the services included, any fees, and the date or timeframe for the visit and report delivery. Additional services require prior agreement.

Payment is due at the visit or on receipt of the report, as agreed in the quote. The quote specifies accepted methods of payment. Statutory limits apply to payment under an off-premises contract, including a general prohibition on taking payment for seven days unless a legal exception applies.

Under DPE d’OC’s terms, a missed appointment incurs a €70 charge including taxes. We tell you about this charge before you order. It does not apply if you validly exercise your right of withdrawal.

Preparing for the inspection

The client provides any documents in their possession, identifies the property lots and ancillary spaces, arranges access and reports any known risks or constraints. An authorised person must be available to open the relevant areas.

The report identifies inaccessible areas and checks that could not be made. If a further visit is needed, we will agree its scope and cost with you. See the guide to preparing for your inspection.

Inspections and report delivery

Each assessment follows the rules and methods applicable to the agreed work. The report describes the findings and limits of the inspection. It does not guarantee that the property is free from defects outside that scope.

The DPE uses the available supporting documents and the applicable standard calculation rules. The scope of asbestos surveying and any sampling depend on the agreed work. The survey can involve more than a visual inspection. Carrez floor area assessments include the measurements and checks within the assessor’s remit.

Gas, electrical, lead, termite and property risk assessments each have their own regulatory scope. The report sets out issues found and what to do next. Required safety measures are taken when a hazard is identified.

Reports are delivered digitally within the agreed timeframe. Printed copies and any associated charges are agreed in advance. The contract must specify arrangements for delivery and use of the reports. These terms contain no general ownership clause restricting the client’s rights.

Right of withdrawal for distance and off-premises contracts

Consumers generally have 14 days from the conclusion of a service contract to withdraw without giving a reason. You can send the model form below or any other clear statement of your decision before the period ends. Keep proof that you sent it.

If you want the service to begin before the withdrawal period ends, we must obtain your express request as required by law. If you then withdraw after work has started at your request, you may owe only a proportionate amount for the service actually provided, provided we met the legal requirements for informing you and recording your request.

You lose the right of withdrawal only after the service has been fully performed, provided you expressly agreed in advance and acknowledged in advance that you would lose that right. Setting an appointment date alone is insufficient.

Any amounts due back to you are refunded without undue delay and within 14 days of notification at the latest, under the applicable statutory rules. If you were not given information about withdrawal, the withdrawal period may be extended by 12 months.

Model withdrawal form

You may copy this form into an email. This page does not send it automatically.

Liability and complaints

DPE d’OC is responsible for performing its obligations under applicable law. The technical limitations of an inspection do not provide a general exemption from liability. The consumer’s statutory rights, including in the event of a breach, continue to apply.

If you experience a problem, send a written complaint with the work order reference and relevant details to dpedoc11@gmail.com · 06 80 35 31 84.

Consumer mediation

If a previous written complaint remains unresolved, the consumer can refer the dispute to the professional’s consumer mediator free of charge. The referral must be made within one year of the written complaint, subject to statutory eligibility requirements. You can still bring the matter before a court.

DPE d’OC belongs to CM2C — Centre de la Médiation de la Consommation de Conciliateurs de Justice (consumer mediation centre), 49 rue de Ponthieu, 75008 Paris, France. Telephone: +33 1 89 47 00 14, declarer-un-litige@cm2c.net. Visit the CM2C website.

See how to refer a dispute to CM2C.

Business clients and personal data

Terms specific to each job are provided with the quote and work order. Statutory rules governing business-to-business contracts, including payment and debt recovery, continue to apply.

For details of how we handle enquiries and how you can exercise your rights, see our privacy policy.